Frequently Asked Questions

Here are a few signs you might need to contact and/or visit your vet ASAP:

• Skin/ear/itching or abnormalities (i.e. lumps, head shake….).

• Vomiting/diarrhea, not eating/drinking, dental abnormalities (excessive chewing, drooling, bad breath).

• Something Seems Off - Trust your intuition. No one knows your pet better than you do, so call your vet and they will help advise you on what the best plan of action is.

• Get your pet comfortable with the carrier or leash they'll be using for the visit several days prior to make a positive association with treats and carrier.

• Limit food intake before the visit (per your vet’s recommendations)

• Bring their favorite treats with you.

• Bring a fresh stool sample.

The subject of pet insurance can seem intimidating, but we are here to help!

Pet insurance helps cover a portion of your pet's medical bills, not unlike other versions of insurance plans:

• The majority of plans offer reimbursement after invoices and/or records are submitted by owners or veterinary hospitals.

• After filing a claim, if you've met your deductible and the procedure is within the policy's coverage - they will issue a reimbursement check.

• Be sure to pay attention to the details and reviews before signing up for a plan! You want to look out for what the deductibles are, co-pays and caps, and their exclusions. When in doubt make sure to contact the insurance representatives directly to ask any clarifying questions.

We accept cash, all major credit cards, and Apple Pay. Although we don’t provide in-house payment plans, we do offer financing through three 3rd-party vendors: CareCredit, Scratchpay and All Pet.