Frequently Asked Questions

Answering our most frequently asked questions: if you do not see your question, please do not hesitate to contact us so we can address any concerns you may have before your pets’ visit.

  • Kindred offers same-day urgent care appointments. Please call the clinic to inquire about availability.

  • Your pet’s exam will include a thorough nose-to-tail examination in order to craft an individualized wellness plan for your pet. The doctor will answer any questions you may have, walk you through any additional diagnostic or treatment information, and outline potential costs.

  • If you've scheduled an appointment with us, please email Kindred the name of your previous veterinary provider, and we'll be happy to request your pet's medical records on your behalf. We also ask that you bring a fresh stool sample with you on the day of your appointment.

  • To help us provide timely care for pets in need, we ask that any appointment cancellations or rescheduling requests be made at least 24 hours before your scheduled appointment time. After three occurrences, a $30 fee will be applied at the time of scheduling future appointments.

  • “Core” vaccinations are the vaccinations that are recommended for every pet, no matter age or risk status. Kindred recommends Rabies, Distemper/Parvo, Lepto, and Bordetella for all dogs and FVRCP, FeLV and Rabies for all cats. Some vaccines require booster doses. Your veterinarian will help you determine the best vaccine schedule for your pet.

  • Technician appointments are led by a Kindred technician. Offered to existing clients who have been seen by a doctor in the last 6 months and at least twice prior to these visits. These appointments are offered Monday-Friday and are easy, efficient, and cover routine preventative care like vaccines (excl. Rabies), nail trims, ear cleanings, and anal gland expressions. Schedule a technician appointment by calling the clinic today.

  • Yes, we do! Kindred accepts all forms of pet insurance. Pet insurers directly reimburse clients for eligible expenses rather than directly compensate providers. As a result, clients are still responsible for the balance with Kindred at the time of check out. Clients then submit their invoice and any accompanying documentation to obtain reimbursement from their insurance (e.g. Nationwide, Lemonade Pet, Trupanion, etc). We recommend using Pawlicy Advisor to find the best pet insurance for your needs.

  • We accept cash, all major credit cards, and Apple Pay. Although we don’t provide in-house payment plans, we do offer financing through three 3rd-party vendors: CareCredit, Scratchpay and All Pet.